Build the Capacity of Cash Recipients is a toolkit from UNHCR and WFP’s Responsible Cash resource, giving frontline staff practical guidance and training materials for building cash recipients’ digital and financial skills.
Summary: The toolkit covers how to design financial and digital literacy trainings (bite-sized, peer-led, gender-sensitive), core topics recipients need (savings, budgeting, credit/debt, rights and complaint mechanisms), and step-by-step training guides for specific payment tools like mobile money, bank cards, and e-wallets. It includes real-world examples (Somalia, Uganda, Ghana, Democratic Republic of the Congo) and story-based teaching tools to make abstract financial concepts stick.
Big Idea: Handing someone a payment method isn’t enough, people need to be taught how to use it safely and confidently, and that teaching has to meet them where they are (their language, schedule, literacy level, and cultural context) rather than assuming one training fits everyone.
Playable Takeaway: The toolkit’s own debt stories are essentially pre-built narrative scenarios, showing that a game teaching financial literacy could use branching short stories where a player’s choices at each step (borrow or not, how much, from whom) determine whether they end up trapped or stable.